Shipping policy

Shipping and Delivery Policy 

This Shipping and Delivery Policy explains how Form & Fortitude processes, produces and delivers orders. 

Delivery locations 

We currently ship throughout the United Kingdom. 

From time to time, we may offer delivery to additional countries. Any available international delivery destinations will be shown at checkout. 

Processing and production 

Many of our products are produced after an order has been placed. 

Orders are normally sent to production shortly after they have been accepted. Processing and production times vary depending on the product ordered, seasonal demand and the availability of our production partners. 

Estimated processing times shown on our website are provided for guidance only. 

Delivery estimates 

Estimated delivery times are displayed during checkout where available. 

Delivery times begin once your order has been produced and dispatched. 

While we work with trusted delivery partners, all delivery estimates are approximate and cannot be guaranteed. 

Delays may occasionally occur due to circumstances outside our reasonable control, including: 

We will always do our best to keep customers informed where significant delays occur. 

Delivery charges 

Delivery charges are calculated during checkout and will be displayed before you complete your purchase. 

Any promotional free delivery offers will be subject to the terms stated at the time of the promotion. 

Order tracking 

Where tracking is available, tracking information will be provided once your order has been dispatched. 

Some products or delivery services may not include tracking. 

Multiple shipments 

If your order contains multiple products, they may be produced at different locations or by different production partners. 

As a result, your order may arrive in separate deliveries. 

No additional delivery charge will apply unless agreed before your order is placed. 

Delivery addresses 

Customers are responsible for providing a complete and accurate delivery address when placing an order. 

If an incorrect or incomplete address is provided, this may delay delivery or prevent successful delivery. 

Where an order is returned to us because an incorrect address was supplied, additional delivery charges may be payable before the order can be re-dispatched. 

Further information can be found in our Returns & Refund Policy. 

Failed deliveries 

If a parcel cannot be delivered because it is refused, unclaimed or cannot be delivered to the address provided, we will contact you where possible to discuss the available options. 

Additional delivery charges may apply if a parcel needs to be sent again. 

Further information is available in our Returns & Refund Policy. 

Lost parcels 

If your order has not arrived within the expected delivery timeframe, please contact us as soon as reasonably possible. 

We will investigate with our production and delivery partners and, where a parcel is confirmed as lost, provide an appropriate remedy in accordance with your statutory rights. 

Damaged deliveries 

If your order arrives damaged, please contact us as soon as reasonably possible. 

To help us investigate, please include: 

Please retain the packaging where reasonably possible until the matter has been resolved. 

This request does not affect your statutory rights. 

Customs and import charges 

Where international delivery is available, customers are responsible for any customs duties, import taxes or similar charges imposed by the destination country unless stated otherwise before purchase. 

Form & Fortitude has no control over these charges. 

Delivery delays beyond our control 

We are not responsible for delays caused by events beyond our reasonable control. 

Where such delays occur, we will make reasonable efforts to keep customers informed and minimise any disruption. 

Contact us 

If you have any questions about shipping or delivery, please contact us by email at formandfortitude.info@gmail.com and we'll be happy to help.